netSEO WhatsApp Messages for CS-Cart - WhatsApp Notifications Module for Order Statuses via Connect

netSEO: WhatsApp Messages for CS-Cart

netSEO: WhatsApp Messages is a professional addon for CS-Cart that sends WhatsApp notifications to customers when their order status changes, via the netSEO WhatsApp Connect platform (Cloud API Meta). The module maps CS-Cart statuses to standard events (order placed, paid, in processing, handed over to the courier, delivered, canceled), uses approved Meta templates, respects opt-in at checkout and can work together with netSEO Notify SMS (WhatsApp first, SMS only as fallback).

WhatsApp notifications on order status

For each mapped status change, the module can send a WhatsApp message to the customer's phone number:

• order_created – order registered (e.g. status Open)
• payment_confirmed – payment confirmed
• order_processing – order in processing
• order_shipped – handed over to the courier, with AWB and courier name (e.g. SameDay: AWB…)
• order_delivered – marked as delivered
• order_cancelled – canceled, with store link and contact email

The mapping of statuses to CS-Cart order → events is configured in the addon settings. Each event can be disabled by leaving the mapping empty.

netSEO WhatsApp Connect integration

Sending is done through Connect (connect.netseo.ro), not through the WhatsApp application on the phone:

• WABA login / Meta business number from the WhatsApp Connect panel in the admin
• HMAC (public key + secret) authentication on the Connect API
• Standard netSEO templates (UTILITY, RO language) created and synchronized on Meta; APPROVED / PENDING status visible in admin
• Dynamic parameters: customer name, order number, total, AWB, courier, store URL, contact email
• Local outbox with retry: messages are queued and processed synchronously upon status change or via cron

WhatsApp opt-in at checkout

For compliance, the module may request client consent:

• Checkbox on the order completion page (terms and conditions)
• "Require opt-in" option in settings (active by default)
• Consent saved on the order (source, version, timestamp) and sent to Connect

If the opt-in is mandatory and fails, the WhatsApp message is not sent.

AWB, courier and store data

For the courier delivery/handover event:

• Retrieve AWB from CS-Cart shipments (fn_get_shipments_info + database), not just from order_info
• Retrieve courier name (e.g. SameDay) from carrier / shipping
• When generating AWB (update_shipment), the message with full tracking can be (re)sent
• Configurable store URL and contact email (or automatically taken from CS-Cart) for the text on the templates

Auto-reply to incoming messages

When the customer replies on WhatsApp to the business number (channel for notifications only), Connect can automatically send a response like: "This channel is for notifications only. Contact us by email...", with the email and store URL from the settings. The option is activated from the module settings.

WhatsApp first, SMS as fallback

When netSEO Notify SMS is also installed, on stores configured as follows:

• WhatsApp runs before SMS (addon priority)
• If WhatsApp was sent successfully for the same status, the SMS can be skipped
• If WhatsApp is not applicable or has failed (including delivery without AWB), SMS remains available as a fallback
• Dedicated setting: "SMS only as WhatsApp fallback"

Admin panel: WhatsApp Connect

From the Commands → WhatsApp Connect menu you can:

• Connect / disconnect WhatsApp, test the connection
• View connection status (UUID, active) and outbox statistics (pending / sent / failed)
• Process outbox manually
• View standard templates and Meta status (APPROVED / PENDING)
• Activate/synchronize templates on WABA
• Open the link to WhatsApp Manager Meta

A green banner appears on the order detail page when a WhatsApp message has been successfully sent (last sent, number of sent, last status).

License and updates

The module depends on netSEO Addons Manager :

• License code in the addon settings (General section)
• Verification upon activation/saving
• Updates via Upgrade Center (dedicated connector)

Main settings

The configuration is done from Add-ons → netSEO: WhatsApp Messages → Settings :

• General: license, send activation, opt-in checkout, inbound auto-reply, email contact, store URL, cron key
• Connect: URL Connect, public key, secret HMAC, connection UUID
• Events: CS-Cart status mapping for each notification type

Compatibility

The addon is built for:

• CS-Cart 4.10.1+, ULTIMATE and MULTIVENDOR editions
• Required dependency: netSEO Addons Manager
• Requires account and active internet connectionSEO WhatsApp Connect / Meta WhatsApp Business

Native integration into CS-Cart

netSEO: WhatsApp Messages integrates into the CS-Cart order flow (change status, place order, update shipment, get order info) without modifying core files. The local Outbox ensures that a temporary network error does not lose the notification, and Connect manages Meta templates, Cloud API submission, and auto-reply on the business channel.

Without a dedicated WhatsApp channel for orders, customers only know about status via email or SMS. This addon offers WhatsApp notifications on Meta-approved templates, with AWB/courier, opt-in, Connect, and SMS fallback — perfect for stores that want fast communication on WhatsApp, without using the store's personal phone as a support inbox.

This module can only connect with WhatsApp through the connect netSEO platform.